Shipping policy
SHIPPING METHODS
We have the following shipping options available in the U.S.
Economy - Delivery in 4 to 7 Business Days
Standard - Delivery in 3 to 5 Business Days
Express - Order by Noon ET. Processing begins that same day. Delivery in 2 to 3 Business Days
Priority - Order by Noon ET. Processing begins that same day. Delivery in 1 to 2 Business Days
Please expect a processing time of 2-3 business days for orders placed with standard shipping.
If shipping to a P.O. Box or APO/FPO address, you must select Economy. Please note transit times will vary. Please note we do not ship to freight forwarding addresses.
SHIPMENT TRACKING
You can track your order via the Shipment Notification Email(s), Order Confirmation Page or the Account section on ActuallyPure.com
Please note that you may receive more than one Shipment Notification Email if item(s) from your order are shipping separately.
If tracking information on the shipping carrier page for your order is not showing activity/movement for more than 5 business days, please contact Customer Service.
LOST OR STOLEN PACKAGES
We know carrier issues and delays can happen. We find that some carriers may scan a package as “Delivered” when it is still out for delivery and will sometimes physically deliver the parcel within the next four business days.
After 4 business days, if your order is showing as "Delivered” by the carrier, and you have still not located your package, and you have checked the area surrounding your delivery address please contact Customer Service for assistance.
Please note, Actually Pure is not liable for missing packages marked delivered. If you believe this was mis-delivered, we recommend filing a claim with the carrier directly. At this time, we're not currently set up for reshipment orders and require that a new order is placed with the returned funds.
If the carrier’s tracking link for your order is not showing activity or movement for more than 5 business days, please contact Customer Service to investigate.
CAN I CHANGE ADDRESS INFORMATION ON MY CURRENT ORDER?
Actually Pure orders begin processing as soon as submitted and typically cannot be stopped or changed. However, once your order has shipped, if you need to edit or correct any address information, we recommend reaching out directly to the shipping carrier. Please note that modifying addresses or shipping methods can significantly impact the delivery processing time(s) and may incur fees, which are paid by the customer directly to the carrier.